Terms and Conditions
Jewellery means the jewellery that is predesigned or jewellery set with diamonds and/ or gemstones that are available for sale on our website. Please note that all Jewellery is sold on as is basis. Mounts are defined as designs that hold a diamond(s)/ gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. Loose Diamonds are individual diamonds that can be bought without being set on Mounts.
Description of Services
This Website offers services for Members who wish to purchase diamonds/ jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and/ or damage suffered by Members who rely on such recommendation.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.
Registration is only a one time process and if the Member has previously registered, he/she shall login/ sign into his/ her account.
Any Member who wishes to purchase an item from the Website can either:
Add the selected diamond(s) directly to the shopping cart; or
Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
Call us to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.
In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.
Orders, are normally considered complete only after the payment has been received by https://shop.swarna.com.
To confirm the orders, https://shop.swarna.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. https://shop.swarna.com will confirm the order only after the verification question is answered by the Member.
Once the purchase of item(s) is confirmed, https://shop.swarna.com:
In the case of Loose Diamond or customised jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member; or
In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member.
In the event the bank rejects to honour any payment transaction made by a Member towards an order, https://shop.swarna.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
https://shop.swarna.com may not own any of the diamonds and other products listed on the Website. In such cases, https://shop.swarna.com only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.
Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.
All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.
Infrequently, data may be inaccurately displayed on the Website due to system errors. https://shop.swarna.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us.
Product Weight Variance
The product weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.
Advance/ Part Payment
https://shop.swarna.com may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by https://shop.swarna.com to the Member in the event of cancellation of the order for any reason whatsoever.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.
Any refunds due by https://shop.swarna.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:
Credit card: The credit card account of the Member will be re-credited with the refund amount by https://shop.swarna.com The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by https://shop.swarna.com within seven (10) business days after the receipt of request for refund by the Member; or
Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, https://shop.swarna.com shall pay the refund amount to the Member through cash or demand draft within seven (10) business days after the receipt of the payment by https://shop.swarna.com
Shipping & Delivery
At the time of placing the order, the Member shall state the full name of the recipient as stated in his/ her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
Ration Card ( should be issued in the name of the Member/ recipient );
Permanent Account Number (PAN) card;
Voters Identification card; or
Delivery shall be made by the Company/ courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/ her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he/ she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.
The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he/ she has to log-in to his/ her user account on the website and click on the Change Shipping Address button next to the shipping address and change the address. This Change Shipping Address icon will be active only till the order status changes to Shipped.Once the order status changes To Shipped the Change Shipping Address, link becomes inactive.
All shipping charges and other local charges shall be borne by the Company if minimum order value is ordered by customer. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer/ recipient for any refund/ replacement, under any circumstance, for any subsequent complaints with respect to such deliveries
If the recipient is not available at the time of delivery, the Company/ courier agent shall try and deliver the item thrice before returning the same to https://shop.swarna.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency/ errors in name or address will result in non delivery of the product.
To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:
Ration Card ( should be issued in the name of the Member/ recipient
Permanent Account Number (PAN) card;
Voters Identification card; or
As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he/ she can request https://shop.swarna.com to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
Only transit insurance shall be provided by https://shop.swarna.com and it shall be valid only upto the time of acceptance of delivery.
All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be issued by an independent third party certifying authority and the details of the certificate will be mentioned at the time of purchase.
The diamonds in the Jewellery/ Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third party certifying authority or by https://shop.swarna.com depending on the value of the Jewellery.
RESIZING & REPAIRS
If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
In case of a refund, the payment of the same shall be made within 20 days of dispatch of the resized product.
If for some reasons, your product needs to be repaired, the company shall repair/ replace the product for charges which would be determined by the company on a case to case basis.
Shipping charges under Repairs & Resizing policy shall be borne by the customer.
This feature is not available for international orders (orders that will be shipped abroad from India).
Terms & Conditions of use of the website
BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
You are 18 years of age or older and that your use of the Website and/ or Services shall not violate any applicable law or regulation.
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
You will not (a) use any product or service available on the Website and/ Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and/ or Services in any way that is unlawful, or harms https://shop.swarna.com or any other person or entity, as determined in the https://shop.swarna.com’s sole discretion. In the event you want to advertise your product contact.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and/ or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website and/ or Services
You will not engage in any form of antisocial, disrupting, or destructive acts, including flaming, spamming, flooding, trolling, phishing and griefing as those terms are commonly understood and used on the Internet.
You will not delete or modify any content of the Website and/ or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
All information, content and material contained in the Website and/ or Services are https://shop.swarna.com’ copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to https://shop.swarna.com. No information, content or material from the Website and/ or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the https://shop.swarna.com’s express written permission
You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
The information, content and materials on this website and/ or services are provided on an as is and as available basis. https://shop.swarna.com and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on https://shop.swarna.com, fitness for a particular purpose and non-infringement.
https://shop.swarna.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, https://shop.swarna.com cannot guarantee that your monitor’s display of any product color, texture or detail will be accurate. https://shop.swarna.com does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While https://shop.swarna.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, https://shop.swarna.com reserves the right to refuse the sale of that item.
https://shop.swarna.com does not warrant that the functions contained in content, information and materials on the website and/ or services, including, without limitation any third party sites or services linked to the website and/ or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
Any material downloaded or otherwise obtained through the website and/ or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
You hereby indemnify, defend, and hold https://shop.swarna.com, https://shop.swarna.com’s distributors, agents, representatives and other authorized users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) the use or the inability to use the website and/ or services; or (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and/ or services or (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website and/ or services; or (v) any other matter relating to the website and/ or services.
https://shop.swarna.com or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company’s reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers. you further acknowledge and agree that neither the company nor any of the foregoing entities’ respective resellers, distributors, service providers and suppliers are responsible or liable for (a) any incompatibility between the website and/ or services and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
All the contents on the website, of any manner, whatsoever, is Copyrighted work is protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908 and Code of Criminal Procedure, 1973